Refund policy
Return Policy – 30 Days
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bio4men.com.
Please note: returns must be sent to the following address:
Juliana van Stolberglaan 68A
Attn: Returns
3051 CJ Rotterdam
The Netherlands
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can always contact us at info@bio4men.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (beauty products, for example). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
14-Day Cooling-Off Period in the EU
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you and let you know if the refund was approved. If approved, you’ll be automatically refunded within ten business days via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact us at info@bio4men.com if more than 15 business days have passed since we approved your return.